Last updated: 2026-10-01
Private prototype. This notice describes the current Phone Pal implementation. It remains a draft pending operator and counsel review before public launch.
Phone Pal is an artificial voice, not a person. Calls are transcribed. The platform stores caller identity as a keyed hash and also keeps encrypted phone numbers where routing, consented delivery and the call audit need them. It does not store every phone number only as a hash.
The encrypted operator call audit includes exact final transcript turns, caller and called numbers, consent and call outcome. Its current retention is 30 days. No call audio is kept by this audit implementation. The Pal also stores a bounded conversation-memory copy; that copy has separate retention.
Your Pal can retain its approved job, researched knowledge, private notes, goals, reminders and permissions. These are separate from the 30-day call audit. Until you ask us to review or delete them, memory and saved records may remain; not every store currently has an automatic retention sweep.
Twilio carries calls and messages. LiveKit handles call transport. Google processes voice, research and embeddings used by the current implementation. Stripe processes the private-test checkout; we never see or store your card number. Linode hosts the runtime, Vercel serves this website, and Supabase provides server-side account identity. Optional integrations process the data needed for the connection you approve.
We do not sell your conversations or share private records with other customers. Providing the service requires processing by the services above; this is not a promise that information never leaves our systems. This notice does not make an unverified claim about every provider's training or retention terms.
A requested account-connection link expires after 15 minutes and is bound to one browser. The browser uses a secure session cookie to complete the connection. You sign in with the provider directly. A separate, expiring permission determines what this Pal may read; connecting an account does not give it unrestricted access.
The current Slack integration reads public channel names, not message history. Reading those accounts by voice is not configured in the current private deployment.
Texts and reminders go to the requesting caller, subject to consent, budget and rate limits. Reply STOP to stop outreach from that Pal and START to opt back in. Messages already submitted to the carrier cannot be recalled. Stopping messages does not release the Pal's phone number.
Contact support@phonepal.me to request access, correction or deletion. Audit deletion and scoped record deletion exist, but complete self-service deletion and export across every controller store are not yet verified. We cannot promise a voice command deletes everything immediately. Operator review is required.
Releasing a number cancels queued outreach and closes the Pal; it is not a guarantee that all stored information is erased. Transferring a Pal starts fresh owner memory and workspace scopes; the recipient's complete real-phone journey still needs testing.
These pages support keyboard navigation and screen readers. Payment and provider consent need the secure browser links described above. For help, email support@phonepal.me or call +1 (908) 201-9795.
Phone Pal is not emergency help. In an emergency dial 911. For crisis support, call or text 988.